Each member has the right to file a complaint, grievance or appeal, either directly with the plan or through Medicare. Here we will explain the difference between a complaint or appeal and the process that you must follow when filing with our plan.
To file a complaint with Medicare you may call 1-800-Medicare, 24 hours a day, 7 days a week. TTY users (hearing impaired) should call 1-877-486-2048. You may also access the Medicare Complaint Form.
Plans are expected to disclose grievance and appeals, upon request, to individuals eligible to elect a Medicare Advantage organization or a Part D Sponsor. If you are interested in receiving this information, please contact Member Services.