If you have a problem, you have the right to file a complaint, grievance or appeal, either directly with your MMM of Florida team or through Medicare. Here we will explain the process that you must follow when filing with our plan.
If you have a complaint, you or your representative may call us at 1-844-212-9858 (Toll free), 711 TTY (hearing impaired), from Monday to Friday, 8:00 a.m. to 8:00 p.m.
If you want to write to us rather than file a verbal grievance, you may address your correspondence to the following address:
MMM Medicare and Much More
Appeals and Grievances
P.O. Box 260430
Miami, FL 33126
To file a complaint with Medicare you may call 1-800-Medicare (1-800-633-4227), available 24 hours a day, the seven days of the week. TTY users (hearing impaired) should call 1-877-486-2048. You may also access the Medicare Complaint Form.
Plans are expected to disclose grievance and appeals, upon request, to individuals eligible to elect a Medicare Advantage organization or a Part D Sponsor. If you are interested in receiving this information, please contact Member Services.